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Title :	Capita India requires Proof Reader
Description :	Job Title : Proof Reader About Capita India: Capita India is the Indian operation of the Capita Group Plc, the UK’s biggest business process outsourcing company. Following the acquisition of PPMS (Mature Life& Pensions) from the Prudential Group in 2008, Capita now has more than 3,000 staff in four sites across India, including Andheri, Vikhroli, Thane and Pune. These sites support a number of Capita Group clients including mutual funds, life and pensions and insurance companies, other financial services companies and government services. The Capita Group Plc is the UK’s leading provider of integrated professional support service solutions. The Group’s service capabilities encompass customer services, financial services, human resource services, software services, systems and strategic support and property services delivered to both public sector and private organisations. With over 32,200 employees at more than 300 offices across the UK, Ireland and India, Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2007 of £2,073 million. Experience: 1 – 3 Years Job Description : Conduct a Root Cause Analysis on letter quality failures and drive initiatives to improve output. Training staff on letter writing skills to ensure optimum quality of letter output. Liaising with Mumbai Complaint Handlers/CRU Audit team to create and maintain letter templates and standard response paragraphs. Print letter output confirming to CRU complaint handling guidelines. Desired : Prior experience in proof-reading or drafting official communication. This role requires excellent written communication skills to articulate complaint resolutions to customers in a simple style using free text within existing CRU, TCF and THE guidelines. Ability to validate quality of response drafted in relation to the original complaint received. Customer focus, ability to communicate at all levels Hands on Experience of key applications particularly Microsoft Word and Excel. Able to understand and manage customer needs, aware of customer perceptions and requirements. Address: Capita Godrej Boys Complex Plant number 6 opposite vikrola Depot MUMBAI,Maharashtra,India 400079 Email Address: vivek.majithia@prudential.co.uk Telephone: 9967999944
Location :	Mumbai
Contact Name :	HR Manager
Contact Email :	mumbaijobsinmail2@gmail.com
WebSite :	http://www.capita.co.uk
Date Posted :	06-11-2009

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